Cancellation & Refund Policy

1. Boxly Platform Services

Boxly provides a free research and comparison platform for consumers looking for moving companies. Our core services include:

Browsing and comparing moving company profiles
Viewing ratings, reviews, and business information
Using our quote estimation tools
Contacting moving companies through our platform

These core services are free and do not require any payment or subscription. There is nothing to cancel or refund for using these features.

2. Business Subscription Services

For moving company owners who subscribe to our premium business services:

Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting us
Cancellation takes effect at the end of your current billing period
You will retain access to premium features until the end of the paid period
No partial refunds are provided for unused time

Refund Policy for Subscriptions

Within 7 days: Full refund available if you are not satisfied with the service
After 7 days: No refunds for the current billing period, but you may cancel future renewals
Annual subscriptions: Pro-rated refunds may be considered on a case-by-case basis within the first 30 days

3. Moving Services (Not Provided by Boxly)

IMPORTANT DISCLAIMER

Boxly does not provide moving services, process bookings, or handle payments for moves. Any cancellation or refund requests related to moving services must be directed to the moving company you hired.

When booking a moving company through information found on Boxly:

Cancellation policies are set by each individual moving company
Refund terms are determined by the moving company's own policies
Deposits and payments are made directly to the moving company, not to Boxly
Always request and review the moving company's cancellation policy before booking

Tips for Avoiding Issues

Get all quotes and agreements in writing before paying any deposits
Ask about cancellation policies and fees upfront
Keep records of all communications with the moving company
Understand the difference between binding and non-binding estimates

4. User Account Cancellation

If you have created a user account on Boxly:

You may request account deletion at any time by contacting us at info@boxly.ca
Account deletion will remove your personal information from our active systems
Some information may be retained for legal or legitimate business purposes as outlined in our Privacy Policy
Quote history and saved information will be permanently deleted upon account cancellation

5. How to Request a Refund

For refund requests related to Boxly subscription services:

1. Email us at info@boxly.ca with subject line “Refund Request”
2. Include your account email and reason for the refund request
3. Our team will review and respond within 5 business days
4. Approved refunds will be processed to your original payment method within 5-10 business days

6. Disputes with Moving Companies

If you have a dispute with a moving company found through Boxly:

Contact the moving company directly to resolve the issue
Document everything - keep copies of contracts, communications, and receipts
File a complaint with the Better Business Bureau (BBB) if needed
Contact consumer protection agencies in your province for serious disputes
Report to Boxly - while we cannot mediate disputes, we review feedback about listed companies at info@boxly.ca

7. Changes to This Policy

We may update this Cancellation & Refund Policy from time to time. Material changes will be posted on this page with an updated “Last updated” date. Continued use of Boxly after changes constitutes acceptance of the updated policy.

8. Contact Us

For questions about this policy or to request a refund, contact us at: info@boxly.ca

Boxly Inc., Calgary, Alberta, Canada

By using Boxly, you acknowledge that you have read and understood this Cancellation & Refund Policy.