Boxly Privacy Policy

This Privacy Policy explains how Boxly Inc. (“Boxly”, “we”, “our”, or “us”) collects, uses, discloses, and protects your personal information when you use our website, mobile app, and related services (the “Services”). Boxly complies with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's Anti‑Spam Law (CASL), and other applicable Canadian privacy laws.

1. Information We Collect

We may collect the following types of personal information:

Account information: name, email address, phone number, password.
Booking details: pickup and drop-off addresses, item photos, processed information from item photos (such as recognized items or inventory lists), service requests, scheduled day and time of move, and other clarifications you provide about the move.
Communications: messages and information you provide in chats related to your orders, including communications with support and with our Partners through the platform.
Payment information: billing details (processed securely by third-party providers; Boxly does not store full payment card data).
Partner information: for movers, packers, and contractors - licenses, insurance certificates, tax details.
Device and usage information: IP address, browser type, operating system, app usage, cookies.
Other information you choose to provide: feedback, survey responses, or additional notes regarding your bookings.

2. Third-Party AI Processing

To provide our Services, Boxly uses third-party artificial intelligence (AI) providers to analyze photos you upload:

Photo Analysis: When you upload photos of your items, these images are sent to OpenAI (a third-party AI service provider) for automated analysis to recognize items, generate inventory lists, and assist with pricing calculations.
Data Processing: OpenAI processes the photos solely to provide the requested analysis. According to OpenAI's data usage policies, images submitted via their API are not used to train their models and are not retained beyond the processing period.
International Transfer: OpenAI is based in the United States. By uploading photos, you consent to the transfer and processing of your images outside of Canada.
Your Control: You are not required to upload photos to use Boxly. Photo uploads are optional, and you may choose to describe your items manually instead.

By uploading photos to Boxly, you acknowledge and consent to the processing of these images by OpenAI as described above.

3. Data Retention

We retain personal information only as long as necessary to provide Services, comply with legal requirements, or resolve disputes.
With your explicit consent (for example, by opting in during registration), we may retain and use your contact information for marketing communications, promotions, and updates until you withdraw such consent.
When information is no longer needed, or when consent is withdrawn, we securely delete or anonymize it.

4. Your Rights

Under Canadian privacy law, you have the right to:

Access the personal information we hold about you (we aim to respond within 30 days, as required by PIPEDA).
Request correction of inaccurate or incomplete information.
Withdraw consent to specific uses of your data (subject to legal or contractual restrictions).
Request deletion of your account and related data. You may delete your account at any time directly through your user profile, which will trigger automated deletion of associated data.

For any other requests or to exercise your rights, contact Boxly's Privacy Officer at info@boxly.ca

5. Additional Disclosures

Legal disclosure:

We may disclose your personal information if required by law, court order, or to protect our rights, property, or safety.

International transfers:

Your information may be stored or processed on servers located outside of Canada (e.g., in the United States). By using Boxly, you consent to such transfers.

Security disclaimer:

While we implement safeguards to protect your data, no system is entirely secure. By using Boxly, you acknowledge the inherent risks associated with online transmission and storage.

Children's privacy:

Boxly does not serve or knowingly collect information from individuals under 18 years old. If such information is discovered, it will be deleted promptly.

Cookies and analytics:

Boxly uses cookies and analytics tools (such as Google Analytics) to improve the Services. You can manage cookies in your browser, but some features may not function properly.

By using Boxly, you agree to this Privacy Policy.